Small wins

Beware of 18-month transformation projects. In retail, 18 months is three seasons and a whole collection. In B2B distribution, it is six price revisions and two financial years. The market will have changed three times before the project ends.

The win of the week

What I like best, by far: the win of the week. This week, we brought back customers we no longer saw. This week, the team saved two hours on order preparation. This week, we followed up four quotes that had gone quiet. This week, we stopped an action that returned nothing.

Small wins? Taken one by one, yes. Accumulated over a year, they weigh more than any big project. And above all, the team sees them, lives them, believes in them.

The pace of the field

That is the rhythm of BOUCLR: short cycles, measured, with no prior big programme. The field plays out week by week, in a shop as in a branch. So does value.